Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet. By improving crop productivity and making farming more efficient, we enable growers to provide healthy, high quality food safely and sustainably.
Within Syngenta Master Data Management is complex, many tasks are outsourced. Managing service delivery both on operational as on tactical level is crucial for successful master data management when third-party service providers are involved. In my role as Client Engagement Manager I was responsible for aligning business needs with the capabilities of the service provider by setting up meting structures, setting priorities and managing escalations.
Service Delivery
- Representing the service organization as the one face to the client regarding MDM services
- Manages expectations and acts as interface between the service delivery team and the clients in the business
- Manages regional escalations of service issues
- Track and escalate process impact due to organizational changes
- New Service Introductions; Guide and align Business, Service organization and third-party to handover services to 3th party without any business interruptions
- Set up new meeting structure with third-party service provider on operational performance and escalations
MDM Key User Network
- Manage MDM Key user Network
- Setting up and hosting a monthly meeting with Key-Users, BPA, BPC and third-party service providers on MDM related topics
- Manage and Prioritize BPA recourses
Transfer Price Year End Upload Project
At the end of the year new (inter-company) transfer-prices are established and need to be loaded into SAP. This process is a joined effort of the Transfer Price Team and MDM operations and will be managed by the Client Engagement Manager
- Monitor and manage the overall process
- Indicate and escalate potential issues
- Communicate status updates with business stakeholders
- Be the first point of contact for the business
- Indicate and document possible improvements and initiate follow-up
